Return and Refund Policy
Betterone Design is committed to providing high-quality products and services. If you are not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order.
Returns:
Returns will only be accepted in the following circumstances:
- Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately with proof (e.g., photos or videos) of the issue. We will arrange for a replacement or refund.
- Incorrect Product: If you receive the wrong product, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent to you or provide a refund.
Refunds:
Refunds will be processed within 3-5 business days of receiving the returned product. Refunds will be issued to the original method of payment.
Shipping Costs:
If a return is due to a defective or damaged product, we will cover the return shipping costs. However, if a return is due to reasons other than a defective or damaged product, the customer will be responsible for the return shipping costs.
Non-Returnable Items:
Certain items may not be eligible for return. These items may include, but are not limited to:
- Custom-made products
- Personalized items
- Sale items
Contact Information:
To initiate a return, please contact our customer support team at email address . Please provide your order number and a detailed description of the issue.